Asia Dominates Business Process Outsourcing Services Arena

Outsourcing has opened opportunities for companies to gain competitive advantage in the tough business world. It has been a great help especially for small organizations that wish to provide quality service at a lower cost.

Why Choose the Process? There has been a long debate whether companies should outsource jobs or not. For businessmen, it is a strategic way to save cost. However, opposing politicians think that it lessens job opportunities locally and in turn, affect the country's economy.

For what it's worth, outsourcing is a great option for organizations that wish to gain profit while reducing corporate expenses. This is plausible especially if the organization will use a suitable third party service such as business process outsourcing (BPO) or knowledge process outsourcing (KPO). Business process outsourcing services may include payroll processing, human resources, warehousing, transport, customer service, collections, distribution, sales, technical support, and so on.

Over the years, the system has utilized skills and expertise that are significant for the success of any organization. Here are the reasons why businessmen will consider it.

• Lower costs. One of the reasons why western countries will offshore their services is to save cost. Asia is the top choice of western countries because of lower labor cost. As a matter of fact, businesses expect a 60% savings by outsourcing their tasks to third-party service companies.

• Efficiency. Business process outsourcing services include customer assistance and management. Through the help of adept and well-trained employees, customer inquiries and concerns are immediately addressed. Thus, third-party service providers ensure that customer satisfaction, goodwill, and trust are strictly monitored.

• Excellent Management. An effective management is the core of a successful business. The availability of outsource providers give companies an opportunity to innovate and focus on specific tasks. For instance, a company outsources their human resource activities. This will allow the company to focus their manpower and resources (that were once allotted for HR tasks) to their core activities and innovation tasks.

• Productivity. Each company will outsource with one thing in mind and that is to be productive. Productivity is the capacity to apply skills, ideas, and technology to acquire profit. It is equally important to ensure that a business is able to render quality service to its client.

Outsourcing gives business a different name. It improves internal management, effectively saves cost, increases commitment in different business areas, and gains market access.

Over the years, Asian countries have shown increase in business profit. This can be attributed to the growing industry in the region. Here is a list of countries where business process outsourcing services is a success.

• India. With a large number of English speaking professionals and thousands of Information Technology graduates, India held the top position as the top country in the industry, both in Asia and around the world. It is said that 80-90 percent of the global market outsource in this country.

• China. This country is said to be the top rival of India for the number one spot. In a recent survey conducted by KPMG, with 280 senior company executives, 41 percent of the respondents said that they have an outsourcing provider from China. Over the years, China's activity has significantly increased. Its market has reached $7.5 billion in 2007 alone.

• Philippines. With an excellent experience in BPO industry and a large population that speaks American English, Philippines is a promising contender for the top spot. In addition to English competency, the Philippines also boasts a pool of medical graduates. This made the country a likely place to outsource medical and healthcare-related tasks.

• Malaysia. The government of Malaysia has shown an outstanding support for outsourcing companies through its world class infrastructures and policies focusing on improving English proficiency.

• Czech Republic. Another Asian country that has a 5.6 outsourcing index, and ranked on the seventeenth spot. It has developed the popular AVG antivirus software. Located between Austria, Slovakia, Poland, and Germany, it is often referred to as the gateway to both eastern and western countries. Also, the number of IT graduates has increased over the years, which greatly demands higher work force.

Business process outsourcing services greatly help in promoting global business impact. Aside from lower cost, its round-the-clock service has reached various customers of different cultures and time zone. Indeed, the process has opened absolute employment opportunities and competitive strategies for business sectors.

Business Process Outsourcing The Perfect Solution for Your Business

Running a business involves a lot of things. There are many business processes involved that touch every aspect of your company; many processes and task that are required to run an efficient and smooth operation, to ensure success.

Some of these tasks are business tasks, such as marketing, payroll, help desks, customer service and other are operational tasks, such data capturing, report creation, transaction processing, account maintenance, invoicing, etc.

In today's economy most companies have had to reduce staff and are having to do multiple tasks and processes with the same number of resources, but what happens when your business starts to grow again. How can you increase efficiency and increase capacity while at the same time reducing cost?

The answer is simple, though BPO, you can increase capacity and gain efficiencies by outsourcing specific processes like: customer service, help desk, transaction processing, data capture, invoicing, account management, etc.

In the past, handling all these processes in house was easy and expected. However, due to growing demands in businesses today, you have to consider that for your company to remain competitive; your company needs to maximize its resources in order to succeed.

This would be impossible or very expensive if you handle every business process involved. This is why many companies are now considering outsourcing their business process.

Business process outsourcing is one of the most popular and the most cost-efficient business solution that you can ever make. By contracting other companies to do a specific business task, you will be taking off extra work involved in your company and focus more on important aspects of running your business.

Today, there are available BPO companies that will be able to provide all of these services for you. For example: If you were to outsource help desk for you company. The BPO Company will recruit and train resources specifically for your project. They will answer your calls, provide quality customer service, resolve problems or if required escalate it. They will provide you with daily information about calls received, issues resolved, issues escalated, etc. for your information and action.

There are several options when it comes to outsourcing of business processes. You can outsource in your same country or offshore. One option that offers both the benefits of being close and also the cost savings of an offshore company is: nearshoring. Many companies in the US regularly outsource their business process nearshore, particularly to countries filled with qualified and talented individuals, such as Mexico. Some of the advantages are: cost savings, virtually no time difference, cultural affinity and infrastructure and some of the reasons why you should consider outsourcing your business process to nearshore companies.

However, there are offshore countries such as China, Philippines, and India that also offer business process outsourcing services.

By taking advantage of Business Process Outsourcing and outsource some of your noncore business processes your company will be able to utilize its resources to its maximum potential. You will also be able to cut some operational costs and at the same time, let your company focus more on important factors in running your business.

Always keep in mind that you should first check the quality of an outsourcing company first, being nearshore or offshore, before you sign an agreement in order to be sure that you will be getting your money's worth. Remember this and it will pave the way to make your company the best in the industry.